1st Call 4 Service from Birmingham, West Midlands, visited HP 500 Designjet 21:10 error code in Tamworth

17th September

1st Call 4 Service Ltd visited a HP 500 Designjet with error code 21:10

Customer had replaced carriage belt and had done a very good job, but after switching the printer back on they found the error code 21:10 which is a code for the ‘Service Station’ fault.  The customer replaced the service station, but still had the 21:10 error!

Customer called 1st Call 4 Service who found the problem to be an Interconnect Cable has been trapped by the Service Station Holder (Right Hand Bracket,) the interconnect cable runs between the electronic module and the Interconnect PCA.

All you need to do to fix this issue, is to loosen the 4 screws on Service Station Holder (Right Hand Bracket) with service station still on printer, then softly work the interconnect cable loose of chassis and bracket, switch printer on to verify you have cleared the fault then tighten the 4 screws and re-test by powering printer back on again.

Fitted all covers back on to printer, then carried out some test prints to check printer for any other issues.

This issue of trapping the cable is so easy to do so if you attempt to replace belt please take care in this area!!

About www.1stcall4service.com

Welcome to 1st Call 4 Service HP Designjet Wide Format Digital Blog site. We provid Sales - Maintenance - Servicing and Repair 1st Call 4 Service are based in Birmingham, Midlands providing a UK-wide servicing company specialising in the repair, serviced and maintenance of digital large format printers. We were established in 2003 and have grown to become a brand synonymous with affordability and professional service. As part of our ongoing commitment we have now created a new website to provide our existing customers and new prospects a highly informative website enabling you to get the best possible solution at an affordable price. Sale: Designjet printers - Consumables - inks - Media
This entry was posted in Designjet Service, HP Cad Printers, Old Family HP Designjet Series and tagged , . Bookmark the permalink.

1 Response to 1st Call 4 Service from Birmingham, West Midlands, visited HP 500 Designjet 21:10 error code in Tamworth

  1. kjg says:

    Thanks for your post. This one got me too after I replaced the scanner belt. I didn’t see the pinch because of the routing of the interconnect cable. It is very easy to miss. Thanks again!!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s