8th September 2010
1st Call 4 Service visited customer in Kent with Error code 79:04.
The HP Z6100 Designjet, looking at the display, the HP logo and time bar below was booting up, down to 6 then crashing with blue screen and error code 79:04.
The hard drive has become corrupted and not loading the firmware on to the printer.
The only normal way you can reload the firmware, is when the printer has fully loaded to ready state on display or up to diagnostic state with in printer, because of this particular fault, the printer has not reached this point of recovery. Had to order new hard drive with firmware loaded on, as a part from HP which will take 5 to 10 days! Printer out of action awaiting parts.
Ordered two hard drives, one for call and one for stock! If you get faulty hard drive please contact me for a callout.